We strive to ensure customer satisfaction with our services. However, if you are not satisfied or need to request a refund, please review the following policy:
Eligibility for Refunds:
- Refund requests must be made within 3 Days of booking.
- Refunds are only available for cancellations that meet the criteria outlined in our Cancellation Policy.
- Refunds do not apply to bookings where services have already been rendered (e.g., completed trips or events).
Process for Requesting a Refund:
- To initiate a refund request, please contact our customer support at info@bgrholidays.com with your booking details and the reason for the request.
- We will review your request and notify you of the approval or rejection of your refund within 5 Business Days.
- Approved refunds will be processed and a credit will automatically be applied to your original payment method within 3 Business Days.
Non-Refundable Items:
- Any non-refundable service fees, deposits, or taxes are excluded from refunds.
- Certain discounted or promotional bookings may not be eligible for refunds.
